ارائه مدل بهبود عملکرد سیستم‌ مدیریت دانش مشتری با استفاده از فناوری اطلاعات در شرکت‌های لبنی با رویکرد ساختاری تفسیری

Ahmadi, R., & Saffari, H. (2024). The Effect of Knowledge-Based Leadership on Company Performance According to the Mediating Role of Customer Knowledge Management and Innovation Quality. Dynamic Management and Business Analysis, 2(4), 13-20. https://doi.org/10.22034/dmbaj.2024.2022216.1009

Alrahbi, D. A., Khan, M., Gupta, S., Modgil, S., & Chiappetta Jabbour, C. J. (2022). Health-care information technologies for dispersed knowledge management. Journal of Knowledge Management, 26(6), 1589-1614. https://doi.org/10.1108/JKM-10-2020-0786

Bahramimianrood, B., & Bathaei, M. (2021). The impact of information technology on knowledge management in the supply chain. Journal of Social, management and tourism letter, 2021, 1-11. https://www.researchgate.net/publication/376625942

Bhuiyan, M. S. (2024). The Role of AI-Enhanced Personalization in Customer Experiences. Journal of Computer Science and Technology Studies, 6(1), 162-169. https://doi.org/10.32996/jcsts.2024.6.1.17

Ebrahimi, P., Hamza, K. A., Gorgenyi-Hegyes, E., Zarea, H., & Fekete-Farkas, M. (2021). Consumer knowledge sharing behavior and consumer purchase behavior: Evidence from E-commerce and online retail in Hungary. Sustainability, 13(18), 10375. https://doi.org/10.3390/su131810375

Gholami, Z., & Yadollahi, M. (2022). The Effects of Complementary Information Technology Resources on Organizational Capabilities, Strategic Goals, and Performance. Improvement and transformation management studies, 31(105), 167-193. https://jmsd.atu.ac.ir/article_14171.html

Jalilvand, J., Sharifian, E., & Ghahreman Tabrizi, K. (2023). Providing a Knowledge Management Model Based on Information Technology in Physical Education of Iran's Education System. Research in Educational Sports. https://res.ssrc.ac.ir/article_3986.html

Katikar, H. (2024). Enhancing Personalized Marketing Strategies and Customer Experiences Through AI-Driven Personalization. https://doi.org/10.14293/pr2199.000976.v1

Lyapina, S. Y., Degtyareva, V. V., & Tarasova, V. N. (2021). Intelligent technologies for knowledge management at a modern company. In Digital Economy and the New Labor Market: Jobs, Competences and Innovative HR Technologies (pp. 459-469). https://doi.org/10.1007/978-3-030-60926-9_59

Moshtaghi, P. (2023). The Effect of Customer Relationship Management Strategy on Customer Satisfaction According to the Mediating Role of Innovation Capability in the Banking Industry. Dynamic Management and Business Analysis, 1(1), 16-23. https://doi.org/10.22034/dmbaj.2024.2022129.1008

Othman, B. J., Al-Kake, F., Diah, M. L. M., Othman, B., & Hasan, N. M. (2019). This study examines the antecedents and the effects of knowledge management and information technology in the manufacturing industry. International Journal of Psychosocial Rehabilitation, 23(02). https://www.researchgate.net/publication/339827972

Pham, Q. T., Pham-Nguyen, A. V., Misra, S., & Damaševičius, R. (2020). Increasing innovative working behaviour of information technology employees in vietnam by knowledge management approach. Computers, 9(3), 61. https://doi.org/10.3390/computers9030061

Robati, F. S., & Enkar, M. (2022). The Impact of Information Technology on Knowledge Management in the Context of Resistance Economy and Sustainable Resources in the School of Martyr Soleimani (Case Study: Education Managers of Iranshahr County).

Sahoo, S., Kumar, A., & Upadhyay, A. (2023). How do green knowledge management and green technology innovation impact corporate environmental performance? Understanding the role of green knowledge acquisition. Business Strategy and the Environment, 32(1), 551-569. https://doi.org/10.1002/bse.3160

Sharifzadeh, F., Narimani, M., & Koushki, A. (2011). Information Technology and the Success of Knowledge Management Initiatives. Iran Scientific Research Quarterly, 27(1), 171-188. https://jipm.irandoc.ac.ir/article_699108.html

Soleimani, A., Aghajani, M., & Landaran, S. (2024). Identifying Factors Influencing Customer Variety-Seeking Behavior in Online Retail Markets: A Qualitative Study. Dynamic Management and Business Analysis, 3(1), 245-257. https://doi.org/10.61838/dmbaj.3.1.14

Tiwari, S. P. (2022). Knowledge Management Strategies and Emerging Technologies-An Overview of the Underpinning Concepts. https://doi.org/10.31235/osf.io/uzq5c

Yoshikuni, A. C., & Albertin, A. L. (2020). Leveraging firm performance through information technology strategic alignment and knowledge management strategy: an empirical study of IT-Business Value. International Journal of Research-GRANTHAALAYAH, 8(10), 304-318. https://doi.org/10.29121/granthaalayah.v8.i10.2020.2088