بررسی وضعیت موجود خدمات غیرحضوری در شعب سازمان تامین اجتماعی و ارائه راهکارها

Abbasi, A., & Jamshidi, D. (2018). Examining the Impact of Trust on the Relationship Between Electronic Service Quality and Customer Satisfaction in Banking. National Conference on Modern Studies in Economics, Management, and Accounting in Iran, Karaj.

Ahmadi, R., & Saffari, H. (2024). The Effect of Knowledge-Based Leadership on Company Performance According to the Mediating Role of Customer Knowledge Management and Innovation Quality. Dynamic Management and Business Analysis, 2(4), 13-20. https://doi.org/10.22034/dmbaj.2024.2022216.1009

Devers, C. E., McNamara, G., Wiseman, R. M., & Aarfelt, M. (2018). Moving closer to the action: Examining compensation design effects on firm risk. Organization Science, 19, 548-566. https://doi.org/10.1287/orsc.1070.0317

Feng, L., Lu, H., Hou, M., Cui, K., & Darbandi, M. (2020). Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality. Technology in Society, 64, 101487. https://doi.org/10.1016/j.techsoc.2020.101487

Kabu Khadka, A., & Maharjan, S. (2017). Customer Satisfaction And Customer Loyalty Centria University of Applied Sciences]. https://www.theseus.fi/bitstream/handle/10024/139650/khadka_kabu%20and%20%20maharjan_%20soniya.pdf?sequence=1

Karimi Aghda, Z., & Alavi, S. (2018). Assessing the Moderating Role of Innovation Capacity in the Relationship Between IT Competency and Organizational Agility in Hospitals Affiliated with the Social Security Organization of Isfahan Province. Fourth National Conference on Empowering Society in Humanities and Management Studies, Tehran.

Keramati, M. (2019). Measuring the Satisfaction of Users of Electronic Services Provided by Official Social Security Organization Brokers in Tehran. Second International Conference on Innovative Research Strategies in Management, Accounting, and Economics, Tehran.

Lee, W., Cheng, S. Y., & Shih, Y. T. (2020). Effects among product attributes, involvement, word-of-mouth, and purchase intention in online shopping. Journal of Asia Pacific Management Review, 22(4), 223-229. https://doi.org/10.1016/j.apmrv.2017.07.007

Mahapatra, A. S., Sengupta, S., Dasgupta, A., Sarkar, B., & Goswami, R. T. (2025). What is the impact of demand patterns on integrated online-offline and buy-online-pickup in-store (BOPS) retail in a smart supply chain mana gement? Journal of Retailing and Consumer Services, 82, 104093. https://doi.org/10.1016/J.JRETCONSER.2024.104093

Moeinkochaksaraeii, M., Matani, M., Yousefzadeh, M., & Varedi, S. (2023). Designing the Human Resources Development Model of Electronic Government with an Administrative Health Approach (In the Administrative Organization of Mazandaran Province). iase-idje, 6(1), 198-209. https://doi.org/10.61186/ijes.6.1.198

Moshtaghi, P. (2023). The Effect of Customer Relationship Management Strategy on Customer Satisfaction According to the Mediating Role of Innovation Capability in the Banking Industry. Dynamic Management and Business Analysis, 1(1), 16-23. https://doi.org/10.22034/dmbaj.2024.2022129.1008

Muslim, A., Harun, A., Ismael, D., & Othman, B. (2020). Social media experience, attitude and behavioral intention towards umrah package among generation X and Y. Management Science Letters, 10(1), 1-12. https://doi.org/10.5267/j.msl.2019.8.020

Norouzi Far, J., Karimi, M., Azizi, A., & Moradian, M. (2019). Factors Affecting Customer Satisfaction with Electronic Services and the Intention to Reuse. Fourth National Conference on Economics, Management, and Accounting, Ahvaz.

Omidi, A. (2019). Examining the Factors Affecting the Satisfaction of Individual Customers with the Quality of Electronic Services (Case Study: Tejarat Bank). Second National Conference on Fundamental Research in Management and Accounting, Tehran.

Parsakia, K., & Jafari, M. (2023). Strategies for Enhancing Customer Engagement Using Artificial Intelligence Technologies in Online Markets. Journal of Technology in Entrepreneurship and Strategic Management (JTESM), 2(1), 49-69. https://doi.org/10.61838/kman.jtesm.2.1.6

Rezvani, H., Nik Mohammadi, A., Alirezaei, L., & Farhamandnasab, R. (2020). Examining the Relationship Between Electronic Banking Services and Customer Satisfaction During the COVID-19 Pandemic (Case Study: Ansar Bank Branches in Western Tehran). Seventh International Conference on Research in Management, Economics, and Development,

Sahraie, F. (2023). Analyzing Islamic Republic of Iran Comprehensive Document on Electronic Government from the Perspective of Digital Government and Data Governance.

Shojaan, A., Taghavifard, M. T., Elyasi, M., & Mohammadi, M. (2019). A Model of the Technology Innovation System in the Area of Iranian Electronic Governance. Journal of Improvement Management, 13(1), 121-152. https://www.behboodmodiriat.ir/article_90765_213214e66d137ae3877642d83a9d858e.pdf

Soleimani, A., Aghajani, M., & Landaran, S. (2024). Identifying Factors Influencing Customer Variety-Seeking Behavior in Online Retail Markets: A Qualitative Study. Dynamic Management and Business Analysis, 3(1), 245-257. https://doi.org/10.61838/dmbaj.3.1.14

Souri, F. (2020). The Impact of Electronic Service Quality, Customer Satisfaction, and Trust on Online Purchases. International Conference on Models and Quantitative Techniques in Management, Qazvin.

Taghva, M. R., Masnavi, H., Taghavifard, M. T., & Zarandi, S. (2023). E- Governance Development Model Towards Anti-Corruption in Iran. Public Management Researches, 16(60), 163-190. https://doi.org/10.22111/jmr.2022.43343.5841

Tula, S. T. (2024). Ai-Enabled Customer Experience Enhancement in Business. Computer Science & It Research Journal, 5(2), 365-389. https://doi.org/10.51594/csitrj.v5i2.789

Yekani, A. (2020). Examining the Impact of Communication Technology on Customer Satisfaction and Repeat Purchase Intent (Case Study: Customers of Bank Mellat in Tehran). Sixth International Conference on Management and Accounting Sciences, Tehran.

Zidehsaraei, M. (2024). Do Pro-Environmental Factors Lead to Customers’ Purchase Intention of Home Energy Management System? The Moderating Effects of Energy-Efficient Habits. Green and Low-Carbon Economy. https://doi.org/10.47852/bonviewglce42022907