The Impact of Change Acceptance and Strategic Adaptation Affected by Environment and Resistance Force on Organizational Performance (Case Study: Tehran Bus Company)

Abstract

Objective: This study aims to investigate the impact of change acceptance and strategic adaptation, influenced by internal and external environments and resistance force, on organizational performance in Tehran Bus Company.Methodology: This is a quantitative, descriptive–survey study with an applied purpose. The statistical population included 1500 employees, from which a sample of 306 was selected using Cochran’s formula. Data from 285 questionnaires were analyzed. Standardized questionnaires from prior studies were used, and the data were analyzed using Structural Equation Modeling (SEM) via Smart PLS software.Findings: The results showed that external environment (β = 0.519, p < 0.001), internal environment (β = 0.376, p < 0.001), and resistance force (β = -0.116, p < 0.05) significantly affect the acceptance of strategic changes. Moreover, acceptance of strategic change significantly affects organizational performance (β = 0.715, p < 0.001).Conclusion: The findings confirm that change acceptance and strategic adaptation, influenced by environmental factors and resistance, significantly contribute to improved organizational performance. Therefore, managers should accurately assess internal and external contexts and design mechanisms to reduce resistance in order to facilitate successful strategic change.