An Overview on Digital Transformation Maturity Measuring Models and the Necessity of a Model for the Banking Industry

Abstract

Objective: Digital transformation and the integration of digital technologies in all areas of an organization, including in the bank organization, cause many changes and transformations and can create a competitive advantage for the bank organization and industry. Therefore, the purpose of this study was to overview on digital transformation maturity measuring models and the necessity of a model for the banking industry.   Methodology: This research in terms of purpose was practical and in terms of implementation method was qualitative from type of overview. The research population was the articles related to the research field between 2015 until 2023 years, which among the 64 related articles, 39 articles were selected as a sample with the purposeful sampling method. The data collection tool included taking notes of the articles, which the validity was confirmed by triangulation method and the reliability was calculated by the agreement coefficient method between two coders at 0.88. In this study, different digital transformation maturity measuring models were examined.   Findings: The findings of this research showed that were identified twelve models for digital transformation maturity measuring and the necessity of its implementation for the banking industry, which the salient and distinctive features of each were extracted.   Conclusion: According to the findings of the current research, banking industry specialists and planners to improve this industry can benefit from digital transformation maturity measuring models.