Design and Validation of Evaluation Model of Executive Policies for Agility Process Based on Social Capital in Sepeh Bank of Iran: A Study with a Mixed Approach

Abstract

The purpose of the current research was to design an evaluation model for the implementation policies of the agile process based on social capital in the banking system. In terms of the purpose of the present research, it was applied-developmental and among mixed exploratory researches. The research method in the qualitative phase was based on content analysis and in the quantitative phase descriptive-analytical survey type. The research environment in the qualitative section includes key informants including; There were 8136 banking system policy experts and expert professors across the country, and in the quantitative part, there were 8136 senior and middle managers and deputies of Sepeh Bank across the country, and in the qualitative stage, 20 experts were selected by purposive sampling until theoretical saturation. and in the quantitative stage, 384 senior, middle and deputy managers of Sepeh Bank branches, who were selected as a multi-stage cluster sampling from 5 regions, were selected based on Cochran's SASA formula. In order to collect data in the qualitative phase, theoretical and experimental bases, semi-structured interview, and in the quantitative phase, a researcher-made questionnaire extracted from the qualitative part of the research was used. In the qualitative part to determine the reliability of the appropriateness criterion and logic and depth criterion, and in the quantitative part by referring to the opinion of experts and professors, the reliability of the questionnaire was obtained through Cronbach's alpha coefficient of 0.85. To analyze the data in the qualitative part of thematic analysis and in the quantitative stage to validate the model, structural equation modeling method was used using Smart PLS software. According to qualitative findings, 4 overarching themes out of 14 organizing themes and 36 concepts (basic themes) were identified. Building based on social capital, criteria and indicators for evaluating the agility policy and its consequences. The results of the quantitative phase of the research also showed that the final model obtained from the qualitative part of the research had a good fit and it can be implemented in the banking system (Sepe Bank). As a result, by moving towards this model, he witnessed a fundamental change in the development of the implementation policies of the agility process based on social capital in Sepeh Bank, which has the necessary innovation.