Development of a Managerial Dashboard in the Administrative Automation System

Abstract

Objective: This study aims to explicate the developmental aspects of a managerial dashboard within the administrative automation system. Methodology: This study is correlational-survey and applied in nature. The statistical population comprises 1,750 experts and managers at various levels of Tejarat Bank. Utilizing Cochran's sample size formula, a sample size of 316 individuals was determined and selected through stratified random sampling. Data collection tools included observation, interviews, questionnaires, and documents. Three main dimensions—customer-related factors, technical factors, and organizational factors—were examined. Findings: Data analysis revealed that operational features, customer information personalization, dashboard content, tangible features, ease of use, structural factors, managerial decision-making, and monitoring and control significantly impact the development of the managerial dashboard. Conclusion: The implementation of a managerial dashboard in the administrative automation system, considering customer, technical, and organizational factors, can enhance organizational management and control and adapt to environmental changes.