ارائه مدل تصمیمات وارانتی از دیدگاه ارائه‌کننده و خریدار وارانتی با رویکرد عامل‌محور

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Aggrawal, D., Anand, A., Singh, O., & Singh, J. (2014). Profit maximization by virtue of price and warranty length optimization. Journal of High Technology Management Research, 25, 1-8.

Batat, W. (2024). Phygital Customer Experience in the Metaverse: A Study of Consumer Sensory Perception of Sight, Touch, Sound, Scent, and Taste. Journal of Retailing and Consumer Services, 78, 103786. https://doi.org/10.1016/j.jretconser.2024.103786

Caruana, A., & Vella, J. (2024). Communal-brand connection and service loyalty: the mediation effect of corporate reputation and customer satisfaction among retail banking customers. International Journal of Bank Marketing, 42(7), 1472-1491. https://doi.org/10.1108/IJBM-01-2024-0012

Chauhan, S., Akhtar, A., & Gupta, A. (2022). Customer experience in digital banking: A review and future research directions. International Journal of Quality and Service Sciences, 83(2), 104-120. https://doi.org/10.1108/IJQSS-02-2021-0027

Fazli, S., & Jamati Tafti, R. (2017). Determining warranty policy using associative rules in data mining: Case study of an electronic equipment manufacturing company. Production and Operations Management, 9(2), 37-56.

Hasanvand, R., Islamobolchi, A., Ghabadi Lemoqi, T., & Sahat, S. (2022). Designing a customer service customization model in the banking industry using grounded theory (Case study: Bank Mellat). Dynamic Management and Business Analysis, 4(1), 1-16. https://doi.org/10.61838/dmbaj.388

Hijazi, R. (2022). Mobile banking service quality and customer value co-creation intention: A moderated mediated model. International Journal of Bank Marketing, 40(7), 1501-1525. https://doi.org/10.1108/IJBM-01-2022-0004

Huang, Y. S., Huang, C. D., & Ho, J. W. (2017). A customized two-dimensional extended warranty with preventive maintenance. European Journal of Operational Research, 257(3), 971-978.

Mohaghar, A., Hashemi Petrodi, H., & Talaei, H. (2016). The dynamic modeling in supply chain of new product based on dynamic systems. Journal of Industrial Management Perspective, 9-36.

Nasralahi, M., & Asgharizadeh, E. (2015). Estimating manufacturer and buyer warranty costs based on a new PRW warranty policy. Industrial Management, 8(1), 97-112.

Nasralhi, M. (2016). PRW warranty pricing model with risk-averse manufacturers. Scientific-Research Quarterly Journal of Industrial Management Study, 15(45), 75-96.

Nasralhi, M., & Asgharizadeh, A. (2015). Warranty pricing model with risk-averse buyers. Management Research in Iran, 1(20), 131-154.

Park, M., & Pham, H. (2016). Cost models for age replacement policies and block replacement policies under warranty. Applied Mathematical Modelling, 40(9), 5689-5702.

Ranjan, J., & Kadam, S. (2025). Analysis of Customer satisfaction, Service Quality and Scope of Knowledge Sharing in Retail Branch Banking of Small and Medium Enterprises in India. https://ijmec.org.in/index.php/ijmec/article/view/139

Srinivasan, R., Manivannan, S., Ethiraj, N., Prasanna Devi, S., & Vinu Kiran, S. (2016). Modelling an optimized warranty analysis methodology for fleet industry using data mining clustering methodologies. Procedia Computer Science, 87, 240-245.

Tsai, C. M., Huang, Y.-W., & Lou, K. R. (2025). The Effects of Service Quality, Brand Loyalty, and Customer Satisfaction on Repurchase Intention: An Empirical Case Study of Online Travel Agents in Taiwan. Asia Pacific Viewpoint, 66(1), 73-84. https://doi.org/10.1111/apv.12438

Turunen, A. (2025). Co-creating and validating customer value in Higher Education IT Services using Service Design. EPiC Series in Computing,

Yang, D., He, Z., & He, S. (2016). Warranty claims forecasting based on a general imperfect repair mode considering usage rate. Reliability Engineering & System Safety, 145, 147-154.

Ye, Z. S., Murthy, D. P., Xie, M., & Tang, L. C. (2016). Optimal burn-in for repairable products sold with a two-dimensional warranty. IIE Transactions, 45(2), 164-176.

Zahrawi, A., Khashashneh, S., & Althunibat, A. (2025). The impact of customer knowledge management on innovation capability and business performance: Evidence from Jordanian financial services. International Journal of Innovative Research and Scientific Studies. https://doi.org/10.53894/ijirss.v8i3.7401